‘Vile Attitude’: Govt Advisor Slams IndiGo Over Cabin Crew’s Luggage Handling

IndiGo Faces Fresh Row After Govt Advisor Flags Poor Cabin Crew Conduct. (Image: PTI/File)

IndiGo has again found itself at the centre of controversy, this time over the behaviour of its cabin crew. The issue was raised by Kanchan Gupta, a senior advisor in India’s Ministry of Information and Broadcasting, who shared his experience on social media platform X.

Gupta described a rude encounter on IndiGo flight CE198. According to his post, a cabin crew member refused to help his partner with placing a cabin bag in the overhead luggage space. Instead of offering assistance, the crew member allegedly made a dismissive gesture towards the back of the aircraft. Gupta said the behaviour was cold and unhelpful, and accused the staff member of refusing to do a basic duty.

In his post, Gupta criticised what he called IndiGo’s long-standing poor service culture. He said such behaviour was not an isolated incident but reflected a wider attitude within the airline. He questioned why passengers should fund the salaries and benefits of cabin crew if they are not willing to offer basic assistance during a flight.

Gupta went further to suggest that if cabin crew are not expected to help passengers, the airline should consider reducing crew numbers and cutting fares. He also alleged that IndiGo often ignores basic rules without consequences.